Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use this website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, and other contact details you provide.
- Booking Information: Details related to your therapy appointments, including session dates and times.
- Health & Wellbeing Information: Information you share during therapy sessions related to your health, well-being, and personal history. This is collected and stored confidentially.
How We Use Your Data
We use your personal data to:
- Provide therapy services and manage bookings.
- Communicate with you regarding appointments, payments, and therapy-related matters.
- Improve our services by understanding your needs and preferences.
- Comply with legal and regulatory requirements.
Data Retention
We retain your personal information for as long as necessary to provide services to you or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.
Data Security
We employ appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. However, please note that no method of data transmission or storage is completely secure.
Sharing of Data
We do not share your personal information with third parties, except in the following cases:
- When required by law or regulation.
- With trusted third-party service providers (e.g., payment processors, hosting services) who assist us in providing services and who are bound by confidentiality obligations.
- In the event of an emergency where it is necessary to protect your or others' health and safety.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
- Right to Restriction of Processing: You can ask us to limit the processing of your personal data in certain situations.
- Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the details provided in the "Contact Us" section.
